Privacy Policy

Last updated: November 2025

Welcome to Creabear! Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from creabear.com.

1. Information We Collect

We may collect the following information to provide you with a smooth and secure shopping experience:

  • Personal details: Name, email address, shipping address, and phone number.
  • Payment information: Processed securely through Shopify’s PCI-compliant system. We never store your full card details.
  • Device information: IP address, browser type, time zone, and basic browsing data to improve site performance.
  • Order information: Products purchased, order date, and transaction details.

2. How We Use Your Information

  • To process, fulfill, and deliver your orders.
  • To communicate with you about your purchase, support requests, or account.
  • To send updates, promotions, and wellness tips (only if you choose to subscribe).
  • To improve our website, products, and customer service.

3. How We Protect Your Information

Your information is stored and protected through Shopify’s secure and encrypted infrastructure. We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

We do not sell or rent your personal information. We only share it with trusted service providers who help us run our business (such as payment processors and shipping partners), and only for the purposes described in this policy.

4. Payments

All transactions are handled through Shopify Payments or other trusted payment gateways. Your credit card details are encrypted using industry-standard security and are never stored on our servers.

5. Cookies

We use cookies and similar technologies to:

  • Remember your preferences and items in your cart.
  • Improve website functionality and loading speed.
  • Understand how visitors use our website so we can improve it.

You can disable cookies at any time in your browser settings, but some parts of the site may not work properly if you do.

6. Third-Party Services & Data Sharing

We may use third-party apps and services such as analytics tools, email marketing platforms, and shipping providers. These partners only receive the information necessary to perform their services and are not permitted to use it for other purposes.

Shopify may also collect and process certain data on our behalf to operate this online store. For more details, you can review Shopify’s own privacy policy.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or update of inaccurate information.
  • Request deletion of your personal data, where legally allowed.
  • Withdraw your consent for marketing emails at any time by clicking “unsubscribe” or contacting us.

To exercise any of these rights, contact us at hello@creabear.com.

8. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law (for example, for tax and accounting records). Order information is generally retained as part of our legal business records.

9. Age Requirement

This website is intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. Additional Rights for California Residents

If you are a California resident, you may have additional rights under California law, including the right to request information about how we collect, use, and share your personal data, and to request deletion of your personal information, subject to certain exceptions. To make such a request, please contact us at hello@creabear.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after any changes means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Creabear Lifestyle LLC
Email: hello@creabear.com