Return Policy

Thank you for shopping with Crebear! 
We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

Due to the nature of our products (herbal and supplement capsules), we only accept returns under the following conditions:

• The item must be unopened, unused, and in its original packaging.

• Returns must be requested within 14 days of delivery.

• Opened or used bottles cannot be returned for health and safety reasons.

2. Refunds

Once your return is received and inspected, we’ll send you an email to confirm approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.

3. Damaged or Wrong Item

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order.
Send an email to support@crebear.com with your order number and clear photos of the issue — we’ll make it right quickly.

4. Exchanges

We currently do not offer direct exchanges. If you’d like to replace a product, please return the original (if eligible) and place a new order.

5. Non-Returnable Items

• Opened or used supplement bottles

• Gift cards or promotional items

• Discounted or clearance items

6. How to Start a Return

To start a return, please contact our support team:
📧 support@crebear.com
Please include your order number, reason for return, and photos (if applicable). Our team will provide step-by-step instructions.

7. Our Commitment

At Crebear, we stand by the quality of our natural supplements. Your health and satisfaction are our top priorities — if there’s ever an issue, we’ll do our best to resolve it fairly and quickly.